Rent Items has created a unique way for owners and renters to manage the rental process because Rent Items wants to help ensure a rental order starts and ends well.
Please use the following steps when you are a renter meeting with an owner of the rental item(s) or an owner renting your item(s) to a renter.
What do we mean by a fulfillment process?
The fulfillment process is the process that should occur in order to start your rental and end your rental.
Starting Your Rental Order
Start Your Rental as a Renter
1. Provide Owner the Unique Code
As a renter of item(s), you will receive a unique code after placing your rental order. This code is on your order confirmation page, it will also be emailed to you, and it can be found on your renter's dashboard with the details of each of your rental orders. You must provide the owner of your rented items this code before taking possession of the item you rented. This is an extremely important step. You will receive an email reminder about taking this important step.
2a. Click "Received" Button
Upon receiving your rental, please check the item thoroughly before taking possession of it and before providing the unique code to the owner that confirms you have taken possession of the item(s). Once you provide the unique code to the owner, please remember to click on the "Received" button in the order details page of your renter's dashboard. This is an extremely important step.
2b. Click "Not Received" Button
There are situations where you may not receive your rented item. In this case, you should still go through the fulfillment process on the renter's dashboard. There are valid and invalid reasons for why you did not receive your rented item. For valid reasons, you will receive a full refund. For invalid reasons, you will not receive a refund. Rent Items reserves the right to determine if the reason provided is valid or not.
Valid reasons for not receiving your rental item(s)
If the item(s) you rented are defective, damaged, or if it is not as described in the listing, please make sure to use the "Not Received" button and fully described why you did not take possession of the item or did not receive it. Another valid reason can be because the owner did not show up or provide you the item.
Invalid reasons for not receiving your rental item(s)
An example of an invalid reason for not taking possession of your rented item(s) is if you decided not to rent the item(s) at the last minute - within 24-hours. You don't like the item once you see it in person.
Once you take possession of your rented item(s), it is your responsibility as the renter to return it to the owner in the same condition (normal wear and tear) it was provided to you. Remember to take care of the owner's item(s) with care and concern.
Start Your Rental as an Owner
It is important you know the date and time of when your rental period starts for each rental order. It is your responsibility to provide your rental item(s) during the date and time you offered to renters. Renters may have the item you rented already rented to someone else so returning the item on-time is very important.
Click "Provided" Button
As an owner of item(s), you will receive a unique code that the renter will provide to you when they meet with you or when the rental period is supposed to start. You must input this code via your owner dashboard which can be found by logging into the Rent Items website or mobile app. Click on the "Provided" button. If you don't put t his code into the Rent Items system, we will not know if your rental has started or not. This will determine if you should get paid or not for the rental order. So, please remember to take this extremely important step.
Click "Not Provided" Button
Valid reasons for not providing your rental item(s)
Use the "Not Provided" button if the renter does not show up or is unavailable. Another valid reason to not provide your item is if the renter clearly demonstrates they will not properly take care of your item(s) or put them in jeopardy. For example, if the renter is intoxicated or they don't have the proper transportation for your item(s). Fully explain why you did not provide your rental item(s) to the renter.
Invalid reasons for not providing your rental item(s)
If you do not provide your item(s) to a renter because of reasons such as you were late in starting the rental or you were not available during the rental period start date and time, you will be responsible for refund fees and your credibility will decrease in the rental community.
Ending Your Rental
End Your Rental as a Renter
It is important you know the date and time of when your rental period ends. It is your responsibility to return your rented item(s) during the date and time you picked during the checkout process. Owners may have the item you rented already rented to someone else so returning the item on-time is very important.
1a. Click "Returned" Button
As the renter of item(s), the owner will provide you a similar unique code such as the one you provided to start the rental when you return the item to him or her. Please remember to click on the "Returned" button when returning the item and place this code in the input box provided.
1b. Click "Not Returned" Button
Use the "Not Returned" Button if the owner is not available to return his or her item. Please do not use the "Not Returned" button if the reason for not returning the item is due to your inability to return the item to the owner during the return date and time. Fully explain why your rented item(s) have not been returned.
End Your Rental as an Owner
1. Provide Renter Unique Code
As an owner of item(s), you will receive a unique code that you will provide the renter when they meet with you upon the completion of the rental period or when the rental period is supposed to end. You must provide this code to the renter which can always be found by logging into the Rent Items website or mobile app.
2a. Click "Received" Button
Once you provide the code to the renter, click on the "Received" button. If you don't click the "Received" button on the Rent Items system, we will not know if your rental has ended or not. This will determine if you should get paid or not for the rental order. So, please remember to take this step.
2b. Click "Not Received" Button
If the renter does not return the item within a timely fashion (within 1-hour of the rental end date and time), please use the "Not Received" button in your owner's dashboard to notify Rent Items and the owner. Items not returned in a timely manner is a valid reason for seeking additional funds from the renter.
If you do not receive your item(s) back because you are unavailable to receive them, please do not use the "Not Received" button in this case since you are the reason why the item(s) have not been returned. You are responsible for making your items available during the start date and time and end date and time.
- Cancellations can not be made within 24-hours of the rental period start date and time be the renter or owner. Terms & Conditions > Cancellation Policy
- Unfortunately, we can't guarantee every rental will go as well as expected, we have taken measures to help improve the process. It is the owners' and renters' responsibility to act justly towards each other.